Delete your Quokka Island account

This page is for Quokka Island by Cozy Island Games. Google Play requires it to be public, alongside the option in the game.

In the game

Open Settings → Delete account, read the warning, and hold the red button for 10 seconds to confirm. Your account is deleted straight away and can't be recovered.

Without the game

If you can't open the game (for example the phone was lost):

• If the account was linked to Play Games: install the game on any phone, open Settings → Link to get your island back, then delete it in the game as above.
• Otherwise: email support@cozyislandgames.com with the subject "Delete my account" and the account ID (shown in the game under Settings). Parents can ask on behalf of their child.

How we check it's your account

Anyone who has seen your screen could know your account ID, so we never act on the ID alone. We delete the account within 30 days when either:

• you give the Google Play order number (it starts with "GPA.") of something bought on that account, or
• the account hasn't been played for 14 days (an island on a lost phone isn't being played) and you can tell us something about the island, such as how many quokkas it has.

We check requests to see or move an account's information the same way.

What's deleted

• The account: account ID, age group and any Play Games link.
• The island and all game progress: quokkas, layout, tasks, quests, items, clothing and the leaves and coins balances.
• The cloud save and the game activity records linked to the account.

What's kept, and for how long

• Purchase records (what was bought, when, and the Google Play order number) are kept for as long as tax and accounting law requires (up to 7 years), separated from the account.
• Crash reports already sent don't contain account details and are deleted automatically within 90 days.

Leaves, coins and items can't be recovered or refunded once an account is deleted.